Welcome to Home Furn Store’s FAQ section! We’ve compiled answers to the most common questions about our products, delivery, returns, and more. If you don’t find what you’re looking for, our friendly customer service team is always ready to help.

Product Information

What types of furniture do you offer?
We offer a comprehensive range of home furnishings including Bar Carts, Bar Furniture, Bar Stools & Counter Stools, Bars & Wine Racks, Bedroom Furniture, Dining Room Sets, Bookshelves, Chairs, Desks, and Home Decor items. Our collections are carefully curated to provide stylish solutions for every room in your home.
What is the quality and style of your furniture?
Our furniture blends contemporary elegance with exceptional value. We focus on sophisticated designs that transform houses into homes without the luxury price tag. Each piece is selected to offer both style and functionality for style-conscious homeowners, apartment dwellers, and design enthusiasts.
Do you offer complete bedroom and dining room sets?
Yes! We offer complete Bedroom Sets & Collections and Dining Room Sets & Collections that are designed to create cohesive, beautifully furnished spaces. These sets provide perfect coordination while offering better value than purchasing individual items separately.

Ordering & Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security. All transactions are processed through secure encrypted channels to protect your information.
Is there a minimum order amount?
There’s no minimum order amount for standard shipping. However, orders over $50 qualify for free shipping via EMS, making it perfect for value-conscious shoppers looking to furnish their homes beautifully while saving on delivery costs.
Can I modify or cancel my order after placing it?
Order modifications or cancellations are possible within the first 12 hours after placement, provided your order hasn’t entered the processing stage. Please contact us immediately at [email protected] with your order number for assistance.

Shipping & Delivery

What are your shipping options and costs?
We offer two convenient shipping methods:

Standard Shipping: $12.95 for all orders, delivered via DHL or FedEx within 10-15 days after dispatch.
Free Shipping: Available for orders over $50, delivered via EMS within 15-25 days after dispatch.

All orders typically process within 1-2 business days before shipment.
Where do you ship to?
We proudly serve customers worldwide! However, we’re unable to deliver to a few remote areas in Asia and other specific locations. If you’re unsure about delivery to your region, please contact us before ordering, and we’ll be happy to confirm availability.
How can I track my order?
Once your order is dispatched, you’ll receive tracking information via email. You can use this to monitor your package’s journey right to your doorstep. Our reliable carriers (DHL, FedEx, and EMS) provide real-time updates throughout the delivery process.
Why does free shipping take longer?
Our free shipping option uses EMS, which is an economical service perfect for value-seeking customers. While it takes slightly longer (15-25 days), it allows us to offer free shipping on orders over $50 while maintaining our commitment to quality service and affordable prices.

Returns & Refunds

What is your return policy?
Your satisfaction is our priority. If you’re not completely happy with your purchase, you can return it within 15 days of receipt. This policy applies to all our products, from Bar Stools to Bedroom Furniture, ensuring you can shop with confidence and peace of mind.
How do I initiate a return?
To initiate a return, please contact our customer service team at [email protected] with your order number and reason for return. We’ll guide you through the simple process and provide return instructions. Please ensure items are in original condition with all packaging.
Are there any restocking fees?
We do not charge restocking fees for returns made within the 15-day window. However, return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

Customer Service

How can I contact customer service?
Our friendly support team is available via email at [email protected]. We typically respond within 24 hours and are dedicated to helping you create the home of your dreams with our stylish and affordable furnishings.
What are your customer service hours?
Our customer service team monitors emails during business hours, Monday through Friday. While we don’t have phone support, our email service ensures we can thoroughly address your concerns and provide detailed, helpful responses.
Still have questions?
We’re here to help you create beautiful spaces!
Email: [email protected]
Address: 293 Marion Drive, Tampa, US 33610
Website: homefurnstore.com

Thank you for choosing Home Furn Store, where style meets affordability in every corner of your home.